Have you ever looked up at an airplane and dreamed of being a part of the dynamic world of aviation? Here’s your chance to turn that dream into a reality. Bhartiya Aviation Services (BAS), a key player in the aviation services sector, has announced a massive recruitment drive for 2025. They are inviting online applications from enthusiastic and eligible candidates to fill over 7,000 vacancies for the profiles of Customer Service Agent and Loader/Housekeeping staff.
This is a golden opportunity to launch a stable and rewarding career at airports across India. Whether you are a people-person with a knack for service or someone who prefers hands-on operational work, there’s a role for you. The selection process is straightforward, involving a written exam followed by a personal interview. If you meet the eligibility criteria, this could be your first step towards a fulfilling profession in the exciting aviation industry. Read on to discover all the details you need to apply successfully.
Important Dates at a Glance
Mark your calendars! Missing these deadlines will mean missing out on this fantastic opportunity.
- Starting Date for Online Application: August 1, 2025
- Last Date to Apply Online & for Fee Payment: October 31, 2025
- Examination Mode: Offline (OMR) or Computer Based Test (CBT)
- Examination Duration: 90 Minutes (1.5 Hours)
- Result Declaration: Within 10 days after the exam.
Pro Tip: Don’t wait until the last day to apply. Technical glitches or last-minute confusion can happen. Complete your application well in advance to avoid any stress.
Vacancy Details: A Breakdown of Open Positions
BAS is looking to fill a total of 7150 vacancies. However, please note that this number is tentative and may change at the discretion of BAS.
| S.N. | Profile Name | Number of Seats |
|---|---|---|
| 1. | Customer Service Agent (CSA) | 5168 |
| 2. | Loader / Housekeeping | 1982 |
| Total | 7150 |
Key Note: If you are interested in applying for both profiles, you must submit separate application forms and pay the application fee for each one.
Application Fees
The application process is incomplete without the payment of a non-refundable examination fee. The fee is the same for all categories of candidates.
- Customer Service Agent (CSA): ₹425 + GST
- Loader/Housekeeping: ₹390 + GST
Payment Mode: The fee must be paid online exclusively through the official BAS website using Net Banking, Debit Card, Credit Card, or UPI. Do not use any third-party websites or portals.
Important: The fee once paid is non-refundable under any circumstances. Double-check your profile selection before proceeding to payment, as the fee determines the profile you are applying for.
Eligibility Criteria
Before you apply, ensure you meet these essential criteria regarding age and educational qualification.
1. Age Limit (as of January 1, 2026):
- For Customer Service Agent (CSA): You must be between 18 and 27 years old.
- For Loader/Housekeeping: You must be between 18 and 30 years old.
No further age relaxation is available beyond what is stated here.
2. Educational Qualification:
- For Customer Service Agent (CSA): You must have passed your Intermediate (10+2) from a recognized board. Candidates in their final year who are awaiting results can also apply provisionally, but they must submit proof of passing by January 1, 2025.
- For Loader/Housekeeping: You must have passed High School (10th) from a recognized board by the last date of application (October 31, 2025).
Salary Scale: What You Will Earn
The pay scales offered are attractive for entry-level positions in the aviation sector. It’s important to understand that the final offered salary will be decided at the time of the interview and will be based on your performance.
- Customer Service Agent (CSA): Approximately ₹14,000 – ₹28,000 per month.
- Loader/Housekeeping: Approximately ₹12,000 – ₹18,000 per month.
This is a great starting point with room for growth as you gain experience in the field.
The Selection Process: How You Will Be Hired
The selection of candidates will be a two-stage process:
- Written Examination: This is the first hurdle. All applicants who successfully submit their form and fee will be allowed to appear for a 90-minute objective-type exam. The syllabus is detailed in the next section.
- Personal Interview: Only those candidates who qualify the written exam will be called for a personal interview. Your final selection will be based on your combined performance in both the written test and the interview.
Note: Travel and accommodation for the interview will be your own responsibility.
Exam Pattern and Syllabus: Know What to Study
The written exam is designed to test your general aptitude and knowledge.
- Mode: Offline (OMR) or Computer Based Test (CBT)
- Duration: 90 Minutes
- Type: 100 Multiple Choice Questions (MCQs)
- Marking: +1 mark for each correct answer, -0.25 marks for each incorrect answer (negative marking).
- Qualifying Marks: You need to score a minimum of 35% to pass.
- Language: The question paper will be bilingual (Hindi and English). In case of any discrepancy, the English version will be considered final.
Subject-wise Syllabus and Marks Distribution:
| Subject | Topics Covered | Marks |
|---|---|---|
| English | Synonyms, Antonyms, Grammar, Spotting Errors, Comprehension, Active/Passive Voice, Direct/Indirect Speech, Idioms. | 20 |
| Current Affairs | National and International important events. | 15 |
| Science & Aviation | Basic Physics, Chemistry, Biology, and General Aviation Knowledge. | 10 |
| Social Studies | History, Political Science, and Geography. | 15 |
| Mathematics | Percentage, Profit/Loss, Interest, Ratio, Average, Time & Work, Speed & Distance, Algebra, Geometry. | 20 |
| Reasoning Ability | Coding-Decoding, Series, Puzzles, Blood Relations, Calendar, Clock, Seating Arrangement. | 20 |
| Total | 100 |
Difficulty Level: The standard of questions will be of 10th/12th level (NCERT). The paper for the Loader/Housekeeping role will be slightly easier than the one for the CSA role.
How to Apply: A Step-by-Step Guide
The entire application process is online. Follow these steps carefully:
- Prepare Your Documents: Have scanned copies of your photo, signature, educational certificates, photo ID, and category certificate (if applicable) ready in JPG format.
- Visit the Official Website: Go to the BAS portal when applications open.
- Click ‘Apply Now’: Find and click on the recruitment notification link.
- Register Yourself: If you are a new user, register using your name, email, mobile number, and date of birth (which will be your password).
- Fill the Form: Log in with your credentials and carefully fill in all details—personal, educational, and address.
- Upload Documents: Upload your recent passport-size photograph and signature.
- Preview: Double-check every single detail you have entered. Once you pay the fee, no changes can be made.
- Pay the Fee: Proceed to pay the application fee via the secure payment gateway.
- Download Confirmation: After successful payment, download and print the confirmation page for your records. Do not send it to BAS by post.
Important Instructions and Guidelines
- Admit Card: It will be available for download from the official website before the exam. It will not be sent by post. You must carry a printout to the exam centre along with a valid photo ID.
- At the Exam Centre: You must bring your admit card, a transparent ballpoint pen, a passport-size photo (same as uploaded), and an original photo ID proof (Aadhaar, Voter ID, PAN, etc.).
- Prohibited Items: Strictly avoid carrying mobile phones, electronic devices, calculators, bags, books, notes, or eatables into the exam hall. Any violation will lead to disqualification.
- Document Verification: If shortlisted, you will be required to produce all original documents for verification during the interview. Failure to do so will result in cancellation of your candidacy.
- Beware of Fraud: BAS will never ask for money for selection. Be cautious of scams and fraudulent calls or messages. Rely only on official communications through the website or your registered email/SMS.
