Every year, IRCTC recruits qualified hospitality professionals to ensure food quality, hygiene, customer satisfaction, and operational excellence across trains and catering units. In 2025, the IRCTC East Zone has opened 50 contractual positions for the role of Hospitality Monitor. This opportunity is ideal for candidates with a strong educational background in hospitality, hotel management, culinary arts, or tourism studies, coupled with a minimum of two years of relevant professional experience.

The selected candidates will play an essential role in supervising food production, ensuring service quality, managing customer care, coordinating with teams, and maintaining safety and hygiene standards in mobile and static units. IRCTC offers a competitive monthly salary, daily allowances for on-board duty, lodging charges during outstation duties, and medical insurance reimbursements as per organizational policy. With the Indian Railways catering sector expanding, this recruitment offers a promising start or growth opportunity for individuals keen on long-term careers in hospitality and travel management.

Important Dates

Here are the key dates candidates must keep in mind:

Candidates must ensure they meet all eligibility conditions as of the cut-off date. No exceptions will be made.

Vacancy Details – Total 50 Posts

IRCTC has announced a total of 50 vacancies for the position of Hospitality Monitor. Reservation will be applicable as per Government of India policy for SC, ST, OBC, and other eligible categories.
Vacancies may increase or decrease depending on organizational requirements.

Contract Period

• Initial contract: 2 Years
• May be extended by: 1 Year (based on performance and requirement)
• Engagement is purely contractual, and does not guarantee permanent employment.

Application Fees

There is no application fee since this recruitment is conducted through a walk-in interview. Candidates only need to appear at the interview venue with completed forms and necessary documents.

Eligibility Criteria – IRCTC Hospitality Monitor 2025

Candidates must fulfill all eligibility conditions regarding educational qualifications, age, and experience as of 01 November 2025.

Educational Qualifications

Candidates must possess any one of the following qualifications on a full-time basis from a recognized institute or university:

Eligible Degrees

1. Full-time B.Sc. in Hospitality and Hotel Administration
   • From CIHM/SIHM/PIHM or institutes affiliated with NCHMCT, UGC, AICTE, or Government of India.
2. BBA/MBA (Culinary Arts)
   • From Indian Culinary Institutes under the Ministry of Tourism.
3. B.Sc. in Hotel Management and Catering Science
   • From UGC/AICTE/Government recognized universities.
4. MBA (Tourism and Hotel Management)
   • From a UGC/AICTE/Government recognized university.

Mandatory Work Experience

• Minimum 2 years of experience in the relevant field, preferably in hospitality, catering, hotels, tourism, or similar industries.

Age Limit (As on 01 November 2025)

• General (UR): Maximum 28 Years
• Age Relaxation:
  • SC/ST: 5 years
  • OBC: 3 years
  • PwBD: 10 years

Candidates must carry valid proof for claiming age relaxation.

Salary and Allowances – IRCTC Hospitality Monitor 2025

IRCTC offers an attractive consolidated salary package along with several additional benefits.

Monthly Salary

• ₹30,000 per month (including statutory deductions)

Additional Benefits & Allowances

• Daily Allowance: ₹350 per day for on-board duty
• Lodging Charges while on outstation duty: ₹240 per night
• National Holiday Allowance (NHA): ₹384 per national holiday worked
• Medical Insurance: Reimbursable as per IRCTC guidelines
• Transferability: Candidates may be posted anywhere in India

Selection Process – IRCTC Hospitality Monitor 2025

The selection of candidates will be based solely on performance in the walk-in interview.

Selection Steps

1. Application Form Submission at the Interview Venue
2. Document Verification
3. Personal Interview
4. Merit-based Selection
5. Medical Fitness Test
6. Final Offer of Engagement

Important Note

• No written examination will be conducted.
• Selection depends on educational qualifications, experience, communication skills, and interview performance.
• Candidates must be medically fit as per IRCTC standards.

Documents Required at Walk-in Interview

Candidates must carry original documents along with one set of attested photocopies and three recent passport-size photographs.

Mandatory Documents

• 10th Marksheet and Certificate
• 12th Marksheet and Certificate
• Graduation Marksheet (each year) and Certificate
• Post-graduation Marksheets and Certificate (if applicable)
• Work experience certificates in chronological order
• Identity proof (Aadhaar/PAN/Voter ID)
• Caste Certificate (if applicable)
• PwBD Certificate (if applicable)
• Completed Application Form

Failure to produce required documents will result in disqualification.

Job Responsibilities – Hospitality Monitor

Selected candidates will be responsible for maintaining and supervising hospitality operations in IRCTC units.

Key Duties

• Supervision of food production and ensuring quality
• Monitoring service inside trains or static units
• Ensuring compliance with hospitality policies and guidelines
• Managing onboard mobile and static catering operations
• Handling customer complaints and providing solutions
• Collecting feedback from passengers
• Ensuring hygiene standards and statutory compliance
• Coordinating with officials, departments, and partners
• Training staff for better service delivery
• Ensuring upkeep of equipment and catering materials

Candidates must demonstrate communication skills, problem-solving ability, and knowledge of hospitality standards.

General Instructions for Candidates

1. Engagement is purely contractual and does not guarantee permanent employment.
2. Contract may be terminated with 30 days’ notice by either side.
3. Unsatisfactory performance may lead to termination with 15 days’ notice.
4. Only Indian nationals may apply.
5. Candidates employed in Government/PSUs must produce NOC or relieving letter.
6. IRCTC reserves the right to cancel or modify the recruitment process.
7. Vacancies may increase or decrease.
8. Incorrect information or suppression of details will lead to cancellation of candidature.
9. Selected candidates must provide a security deposit of ₹25,000.
10. No TA/DA will be paid for attending the interview.
11. Candidates must arrange their own stay and food if interviews extend beyond scheduled dates.
12. Basic computer knowledge (MS Office) is desirable.
13. Problem-solving skills and decision-making ability are essential.

How to Apply – Step-by-Step Guide

Since this recruitment is conducted through walk-in interviews, candidates do not need to apply online. Instead, they must follow the steps below:

Step 1: Download and fill the application form

Ensure all details are accurate and match the documents.

Step 2: Gather all required original documents

Prepare a set of self-attested photocopies.

Step 3: Bring three recent passport-size photographs

Step 4: Appear for the walk-in interview on the scheduled date

Report early to avoid long queues.

Step 5: Attend the interview and submit documents

After document verification, candidates will be interviewed.